DAKSHAARA — REFUND & CANCELLATION POLICY

Last Updated: 22 August 2026

1. Order Cancellation

Customers may request cancellation within 5 hours of placing an order, provided the order has not already entered processing or dispatch.

Once an order has been dispatched, cancellation requests will generally not be accepted.

Cancellation requests should be sent to:

contact@dakshaara.com

or

+91 63609 06897

2. Refund Eligibility

Refunds may be considered where:

• A return is approved.
• Dakshaara refund policy – verifies that the wrong product was supplied and a refund is appropriate.
• A verified product issue requires a refund rather than replacement.
• An order is cancelled within the permitted cancellation period and payment has already been collected.

3. Refund Method

Approved refunds will generally be processed to the original payment method used for the order, wherever technically possible.

For Cash on Delivery orders, refunds may be processed through an appropriate electronic payment method after the required customer details are received.

4. Refund Processing

Dakshaara aims to process approved refunds within 5 business days.

After Dakshaara processes the refund, the time required for the amount to appear in the customer’s account may depend on the payment provider, bank or financial institution.

5. Shipping Charges

Original shipping charges are generally non-refundable, except where required by applicable law or where Dakshaara determines that the issue resulted from an error attributable to Dakshaara.

6. Return Shipping Charges

Where a return is approved and the customer is responsible for return shipping, applicable return shipping costs may be deducted from the refund.

7. Refund for Damaged or Wrong Product

Where Dakshaara verifies that the wrong product was delivered or the product was damaged before/while being delivered, Dakshaara may provide a replacement.

If replacement is unavailable or otherwise not appropriate, Dakshaara may process a refund.

8. Handmade Product Variations

Minor variations in colour, texture, grain, shape or finish that naturally occur in handcrafted or natural products are not ordinarily grounds for a refund when the product matches its description.

9. Rejected Return Requests

If a return request does not satisfy the applicable return conditions, Dakshaara will communicate the reason for rejection.

10. Refund Delays

If a refund has been processed by Dakshaara but has not appeared in the customer’s account within the expected period, the customer should first contact their bank/payment provider and may also contact Dakshaara for assistance.

11. Contact

For refund or cancellation questions:

Email: contact@dakshaara.com
Phone/WhatsApp: +91 63609 06897