DAKSHAARA — RETURN & EXCHANGE POLICY
Last Updated: 22 August 2026
At Dakshaara, many of our products are handcrafted and may contain natural variations in material, texture, colour and finish. We carefully inspect products before dispatch.
1. Return Window
Return requests must be submitted within 24 hours of delivery.
Requests submitted after the applicable period may not be accepted, except where required under applicable law.
2. When Can You Request a Return?
Returns may be considered in the following situations:
- Product received in damaged condition.
- Wrong product received.
- The product has a confirmed manufacturing defect, subject to inspection and assessment by Dakshaara.
3. Situations Where Returns Are Generally Not Accepted
Returns are generally not accepted for:
- Change of mind.
- Personal preference.
- Colour preference.
- Appearance dissatisfaction where the product matches its description.
- Minor natural variations in handcrafted products.
- Minor differences in wood grain, texture, colour or finish.
- Products damaged after delivery due to improper handling.
- Products that have been used, washed, altered or damaged by the customer.
- Products without original packaging where packaging is required for safe return.
If a particular product has a specific return restriction, the restriction will be clearly stated on its product page before purchase.
4. Damaged Products
If your order arrives damaged, please contact Dakshaara as soon as possible and preferably within 24 hours of delivery.
To help us investigate the issue, customers should provide:
- Order number
- Clear photographs of the product
- Photographs of the outer packaging
- Photographs showing the damage
- Unboxing video, where available/required
An unboxing video is strongly recommended because it helps establish the condition of the package at the time of delivery.
Dakshaara may request additional information before approving a replacement.
5. Wrong Product
If you receive a product different from the product ordered, contact Dakshaara within 24 hours of delivery.
Please provide:
- Order number
- Photographs of the received product
- Packaging/shipping label photographs
- Unboxing video, where available/required
After verification, Dakshaara may arrange a replacement.
6. Handmade and Natural Variations
Dakshaara products may be handmade or made using natural materials.
Natural differences in:
- Colour
- Wood grain
- Texture
- Shape
- Surface finish
- Minor markings
- Natural patterns
are part of the character of handcrafted products.
Such variations are not ordinarily considered defects when the product remains consistent with its description.
7. Return Conditions
Approved returns must generally meet the following conditions:
- Product must be unused.
- Product must be in its original condition.
- Product should be returned with original packaging/accessories where applicable.
- Product must not have been altered, washed or damaged after delivery.
Dakshaara reserves the right to inspect returned products before approving a refund or other remedy.
8. Exchange
Dakshaara currently does not offer routine product exchanges.
Where an incorrect or damaged product is verified, Dakshaara may provide a replacement at its discretion and subject to product availability.
9. Return Shipping
Where a return policy is approved, the applicable return shipping cost may be borne by the customer.
Where the issue is verified as an error attributable to Dakshaara, Dakshaara may arrange or reimburse the appropriate return shipping, depending on the circumstances.
10. Return Approval
Submitting a return request does not automatically mean that the return is approved.
Dakshaara will review the information provided and communicate the decision to the customer.
11. Contact
For return requests:
Email: contact@dakshaara.com
Phone/WhatsApp: +91 63609 06897