DAKSHAARA — FAQ
Ordering
1. How can I place an order on Dakshaara?
Browse the products on dakshaara.com, select your preferred product, add it to your cart and complete checkout using the available payment options.
2. Is an account required to place an order?
If guest checkout is available, you may place an order without creating an account. Otherwise, follow the account creation process shown during checkout.
3. What payment methods does Dakshaara accept?
Dakshaara accepts payment methods displayed at checkout, including Razorpay-supported options such as UPI, cards and net banking.
4. Is Cash on Delivery available?
COD is available only for selected products and Location. If COD is available, it will be shown on the applicable product or during checkout.
5. Do I need to pay the full amount before dispatch?
Yes. Orders are generally required to be fully paid before dispatch, except where Cash on Delivery is specifically available.
Shipping
6. Where does Dakshaara ship?
Dakshaara primarily ships across India and may offer international shipping to selected destinations.
7. How long does delivery take?
Orders are generally dispatched within 3 business days and delivery generally takes up to approximately 7 business days after dispatch, depending on the destination.
8. Is shipping free?
Free shipping is available on eligible orders above ₹1999, subject to the conditions displayed at checkout.
9. Do you ship to remote areas?
Yes, where courier service is available.
10. Can I request faster delivery?
Expedited shipping may be available for selected products and locations.
11. Will I receive a tracking number?
Where tracking is available, shipment tracking information will be provided through the contact details supplied with your order.
12. Do you ship internationally?
Yes, international shipping may be available for selected destinations.
International customers may be responsible for applicable customs duties, import taxes and local charges.
Returns
13. Can I return a product?
Returns are generally considered for eligible issues such as damaged products or incorrect products, subject to Dakshaara’s Return Policy.
14. How quickly must I report a problem?
You should contact Dakshaara within 24 hours of delivery for damaged or incorrect products.
15. What information is required for a damaged-product claim?
You may be asked to provide:
- Order number
- Product photographs
- Packaging photographs
- Unboxing video
- Description of the issue
16. Do you require an unboxing video?
An unboxing video is strongly recommended and may be required to verify certain damage or incorrect-product claims.
17. Can I return a product because I changed my mind?
No. Change-of-mind returns are generally not accepted.
18. Can I return a product because I don’t like its colour or appearance?
Generally no, where the product matches its description and the difference relates to natural/material variations or personal preference.
19. Do you accept exchanges?
Dakshaara currently does not offer routine product exchanges.
For verified damaged or incorrect products, Dakshaara may provide a replacement subject to availability.
20. What if the product has a manufacturing defect?
Contact Dakshaara with photographs and details of the issue. The matter will be reviewed and an appropriate remedy may be provided based on the circumstances and applicable law.
Handmade Products
21. Why might my product look slightly different from the image?
Many Dakshaara products are handcrafted or made using natural materials. Small differences in colour, texture, grain, shape and finish can occur naturally.
22. Are natural variations considered defects?
Generally, no. Natural variations are part of the character of handmade and natural-material products when the product remains consistent with its description.
23. Are all products handmade?
Product-specific information about manufacturing and materials is provided on the relevant product page.
Cancellation & Refunds
24. Can I cancel my order?
You may request cancellation within 5 hours of placing your order, provided the order has not already entered processing or dispatch.
25. Can I cancel after my order has been dispatched?
Generally, no.
26. How long does a refund take?
Dakshaara aims to process approved refunds within 5 business days. Your bank/payment provider may require additional time to reflect the refund.
27. Where will I receive my refund?
Refunds are generally sent to the original payment method used for the order.
28. How are COD refunds processed?
COD refunds may be processed through an Bank Account payment method after the required customer details are provided.
29. Is the original shipping fee refundable?
Generally, no, unless required by applicable law or otherwise determined by Dakshaara.
Product Care
30. How should I care for my Dakshaara product?
Follow the care instructions provided on the relevant product page or with the product. Different materials such as wood, coconut shell and other natural materials may require different care.
31. Can I wash wooden or natural-material products?
Do not assume that every wooden or natural-material product is suitable for washing or prolonged water exposure. Follow the specific care instructions provided for your product.
Bulk & Corporate Orders
32. Does Dakshaara accept bulk orders?
Bulk orders may be available depending on product availability and order requirements. Contact Dakshaara for details.
33. Do you offer corporate gifting?
Corporate and bulk gifting requirements can be discussed directly with Dakshaara.
Contact:
contact@dakshaara.com
34. Can I request a customized product?
Yes, customization is available.
Support
35. How can I contact Dakshaara?
Email: contact@dakshaara.com
Phone/WhatsApp: +91 63609 06897
36. What should I include when contacting support?
Include your:
- Name
- Order number
- Registered phone/email
- Product name
- Description of the issue
- Relevant photographs/videos where applicable
This faq helps Dakshaara resolve the issue faster.